Hi, Carl. This site is for Jeep owners and is not connected with Jeep/FCA/Stelantis in any way. If you have questions about how other owners have fixed things, mods you are contemplating, Jeep adventures you've had, or other Jeep talk, this is what we're about. Complaints about your vehicle go nowhere -- it is like talking to your neighbor next door. That said, there may be people on here who have had similar problems to yours and have found a solution. Post a question in the appropriate forum and maybe someone else on here has found a solution. Again, the people on this site are other Jeep owners like you.
There are social media people from Jeep who monitor sites like this. @JeepCares
is on this site but I think they only handle US problems. You might reach out to them via PM -- they may have an equivalent in the UK