2022 Uconnect 5 - Box Requires Service Error Message

JeepCares · Jan 4, 2023

kopek said:
I am getting the same error on my 21 Cherokee L. Please help! Dominic

Hi kopek,

We're happy to look into this for you as well. Please PM us your VIN and any additional details to get started.

Steph
Jeep Cares

markiwilliams27 · Jan 11, 2023

Here to join the club… started the day after Christmas. 2021 GCL

mikes · Jan 13, 2023

If a few people start taking it to the dealer 3 times where they fail to fix it, then returning the whole car under a lemon law, Stellantis might get around to actually fixing the issue.

spoony · Jan 18, 2023

JeepCares said:
Hello to our Jeep Brand enthusiasts, We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process. Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns. Thanks, Courtney Jeep Cares

1st Quarter!!! So I'm gonna have to wait to the end of March or so? Unreal.

JeepCares · Jan 19, 2023

spoony said:
1st Quarter!!! So I'm gonna have to wait to the end of March or so? Unreal.

Hi spoony,

The quoted post dates back to February 2022 and a resolution is available, so you will not have to wait. We are happy to look further into your vehicle details to provide the best steps to have this addressed. Feel welcome to send us a private message to discuss your concerns.

Steph
Jeep Cares

Jasmine · Jan 19, 2023

Kristenteb said:
My phone only connects to my vehicle sometimes.

I'm in & out of my car several time per day. Sometimes after the 4th or 5th restart my phone won't connect. If I restart my phone while the ignition is on, my phone will re-connect. Nuisance but I can live with it.

One pissed consumer · Feb 7, 2023

M. Kunie said:
Yes. Very good. So I have updates via WiFi set to on. How do I actually check for the update? Thank You

I was woundering the same

the.social · Feb 10, 2023

I just started having this issue. CHecked if there was an update but the website said I was up to date.

JeepCares · Feb 10, 2023

the.social said:
I just started having this issue. CHecked if there was an update but the website said I was up to date.

Hi the.social,

Uconnect is no longer adding new updates to the driveuconnect.com website, so the information is not reporting the most accurate information. You are welcome to message us for further assistance and locating your current software level information.

Steph
Jeep Cares

mikes · Feb 11, 2023

JeepCares said:
Uconnect is no longer adding new updates to the driveuconnect.com website,

That's customer hostile, @JeepCares @UconnectDoesn'tCare. What about people who have non-nav units, like the 8.4/UAM, which don't have OTA capability? You're forcing them to pay big bucks to your dealers for software updates. That's if the updates are even made available to dealers (the current one apparently isn't). The whole uconnect group is ripe for a major restructuring, they're simply not fit for purpose.

Demoiselle · Feb 21, 2023

the.social said:
I just started having this issue. CHecked if there was an update but the website said I was up to date.

I am having the same problem with my Grand Cherokee 2023 since last week. What to do? I am in Canada. My seller told me to be nearby my wifi. Seriously? They don’t have strong enough wifi to do it. Lol. Been trying to get that uptade for 2 days at home but no success. Not impressed.

shotgunjohn · May 3, 2023

I have a 2022 Compass, the Uconnect gives me an error message most every day, sometimes several times a day. Been going on for 7 months. Local Jeep Dealer unable to fix. Jeep Corp uninterested. Should I hire a lawyer?

shotgunjohn · May 3, 2023

Anyone else sick of seeing this error a few times a day... every day?

JeepCares · May 5, 2023

shotgunjohn said:
I have a 2022 Compass, the Uconnect gives me an error message most every day, sometimes several times a day. Been going on for 7 months. Local Jeep Dealer unable to fix. Jeep Corp uninterested. Should I hire a lawyer?

shotgunjohn said:
View attachment 17290

Anyone else sick of seeing this error a few times a day... every day?

Hi shotgunjohn,

I'm sorry to hear this couldn't be addressed by your servicing dealer! A software update was released to update the telematics box module to stop this message from appearing. You're welcome to PM our team for assistance with the proper details to receive the update.

Steph
Jeep Cares

StyledComputing · Jun 15, 2023

JeepCares said:
Hi shotgunjohn,

I'm sorry to hear this couldn't be addressed by your servicing dealer! A software update was released to update the telematics box module to stop this message from appearing. You're welcome to PM our team for assistance with the proper details to receive the update.

Steph
Jeep Cares

@JeepCares - When was that OTA updates for the telematics box pushed out? As of today, 06/15/2023, I am still receiving this message. This is the 2nd head unit, and after the issues of not having audio for months on end, I am starting to get more and more annoyed.

jamielynford91 · Jun 20, 2023

JeepCares said:
Hello to our Jeep Brand enthusiasts, We've been monitoring your conversations and hear your concerns surrounding your Uconnect 5 systems, and a "Uconnect Box Requires Service" error message that you may be receiving. We wanted to provide some clarification, to put your minds at ease. We can confirm that the pop up does not reflect an internal radio error that requires a dealership visit. We apologize for the concern and confusion that this may cause you, but please know that our teams are actively working on a resolution. At this time, we are able to confirm the fix will be delivered via an over-the-air update to the telematics box module (TBM). While our teams are hoping to release this software fix by the end of Q1 2022, this timing is subject to change at any time and we appreciate your patience throughout the process. Please feel free to send us a private message or reach out to our friends at @UconnectCares on Twitter, if you have any questions or concerns. Thanks, Courtney Jeep Cares

This says Q1 of 2022 but I am having this problem now. All updated, replaced telemetrics module, test call done on sos and it failed- there is no signal, no gps signal available when I call Uconnect customer service either. I’m being told it’s an update that’s needed, there is no update, and hopefully they will push out the update at some vague future time. Uconnect customer service says it shouldn’t be an update issue… what’s going on? I’ve been paying 20+ dollars a month thinking I had a functional sos call button…. People could get hurt, I can’t find my vehicle if it’s stolen… what’s the solution here because it’s a bigger issue than I can’t start my car remotely… please help.

JeepCares · Jun 21, 2023

jamielynford91 said:
This says Q1 of 2022 but I am having this problem now. All updated, replaced telemetrics module, test call done on sos and it failed- there is no signal, no gps signal available when I call Uconnect customer service either. I’m being told it’s an update that’s needed, there is no update, and hopefully they will push out the update at some vague future time. Uconnect customer service says it shouldn’t be an update issue… what’s going on? I’ve been paying 20+ dollars a month thinking I had a functional sos call button…. People could get hurt, I can’t find my vehicle if it’s stolen… what’s the solution here because it’s a bigger issue than I can’t start my car remotely… please help.

Hi jamielynford91,

Thanks for giving us shout. We received your message and we'll be in touch there.

Steph
Jeep Cares

egreen9319 · Jun 22, 2023

I was told by my dealership that there’s a new update being pushed out on 6/26 🤷‍♀️🤷‍♀️

danr1956 · Jun 22, 2023

glad to see i am not only one that been having this problem, purchased this compass in feb 2022 since then i have had it to dealership told nothing they can do. and that an update is coming this has been from 2022 today i had to hit the ok button twice. i get so tired of hearing there is an update coming if it is coming then get it to us

egreen9319 · Jun 23, 2023

danr1956 said:
glad to see i am not only one that been having this problem, purchased this compass in feb 2022 since then i have had it to dealership told nothing they can do. and that an update is coming this has been from 2022 today i had to hit the ok button twice. i get so tired of hearing there is an update coming if it is coming then get it to us

I have literally had mine I. There monthly for issues they have replaced my radio and all. Still have issues so many it’s unreal I got mine in June 2022

2022 Uconnect 5 - Box Requires Service Error Message

JeepCares

markiwilliams27

mikes

spoony

JeepCares

Jasmine

One pissed consumer

the.social

JeepCares

mikes

Demoiselle

shotgunjohn

shotgunjohn

JeepCares

StyledComputing

jamielynford91

JeepCares

egreen9319

danr1956

egreen9319

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