[deb1262]

The dealer told us that all new cars starting in 2018 will have to have the stop/start. At least we can shut it off (when I remember).

 

[triadjeep]

The dealer told us that all new cars starting in 2018 will have to have the stop/start. At least we can shut it off (when I remember).

That,s just it,,, Remembering to push the button EVERY time you start the engine.

 

[Chris_84045]

The dealer told us that all new cars starting in 2018 will have to have the stop/start. At least we can shut it off (when I remember).

That,s just it,,, Remembering to push the button EVERY time you start the engine.

Just move to MN, it's so damn cold here, had a trailhawk since Christmas and it's never been warm enough for it to engage.

 

[lessonstar]

maybe you can see,http://dashboardsymbols.com/2012/10/startstop-system-trouble-indicators/

 

[BigD62]

I have had my compass 5 days now and 2 days ago I got the stop start icon with an exclamation point also. I checked the error message screen and it said the stop start system needed service. I started the car with the remote start feature. The next red light I put the car in park and restarted it. The icon cleared the I.P. and the error message disappeared from the stored message screen also. It was extremely cold here. It was about 3 degrees at the time. I am assuming it is because of the extreme cold weather. Hopefully I won't see this message again.

 

[Chris_84045]

I can guarantee it is not JUST cold weather doing it. I have never seen the warning and in the few weeks I have had it I can guarantee the vast majority of the time it had been started it has been below 0. The other day I started it and it was -18.. No warning...

 

[BrandoP71]

Agreed, it's not isolated to temperature, though I'm sure it does factor in to a degree (temperature pun hah!). Ours came on an hour into a journey one day and it was close to 50 degrees. Other days it came on right away when the car was cold and it was near 0 degrees. There's no consistency.

My car's going back to the dealer tonight, this time I'm armed with a Jeep Case Manager. Highly recommend others with this issue get a Case Manager too - the more people making noise about this, the better.

 

[triadjeep]

For those of you having trouble with the auto start/stop, It has nothing to do with the outdoor temp. It operates only if the engine reaches a certain temp.

 

[Chris_84045]

For those of you having trouble with the auto start/stop, It has nothing to do with the outdoor temp. It operates only if the engine reaches a certain temp.

Read the thread closer it's not that it is not enabled and working, you are correct that a bunch of things that will stop it from turning off the engine. None of those things will pop the error bulb on. This is what everyone is complaining about.. a lot of them including several I test drove have the warning light on.

 

[eboogz]

ok so i got my car back, apologies that it took this long but alot of people are mentioning it has to do with temperature and such.

not at all. it was an actual fault indicator, and what the dealer did was they had to replace the battery. not the normal battery, but apparently there is a second auxiliary battery which was bad that they had to replace.

it has happened one other time since getting it back but since my dealer is jam packed with appointments im going to keep checking on it a bit more before i schedule another service.

 

[BrandoP71]

ok so i got my car back, apologies that it took this long but alot of people are mentioning it has to do with temperature and such.

not at all. it was an actual fault indicator, and what the dealer did was they had to replace the battery. not the normal battery, but apparently there is a second auxiliary battery which was bad that they had to replace.

it has happened one other time since getting it back but since my dealer is jam packed with appointments im going to keep checking on it a bit more before i schedule another service.

This is how my issues started. It's not the ESS system - it's also not the Aux battery (they tried replacing mine twice). Here's my sequence of events for reference:

1. "ESS Unavailable Please Service" Light came on an hour into a highway drive. This was a Friday. Called and scheduled a dealer appointment for Wednesday since everything else seemed fine. By Monday this went away, but soon evolved to a full Check Engine light with every error known to man. As soon as this happened the power steering stopped working while my wife was driving. Dropped it at the dealer that night.

Dealer tested, said it was the Aux battery. Tried recharging it, that didn't solve it. Tried replacing it. Seemed fine.

2. Two days later, ESS light came back on, along with Check Engine again. Take it back into the dealer. They reach out to FCA. FCA goes radio silent on them for 2 business days before coming back "Oh yeah, we totally forgot there was a bad batch of Aux batteries. Try another one". So they put another one in.

3. We get the car back, take it on a 300 mile round trip journey. A day after that trip, the "ESS Unavailable Please Service" light comes back on. I take it to the dealer on my lunch break. A mile away from them, the whole Christmas tree of lights turn on the dash (Check Engine, Traction Control On, Traction Control Off - you name it). Power steering cuts out, 4WD cuts out. I pull it into the drop-off bay at the dealer, try to turn the car off but it won't initially. I finally get the engine to shut off but the dash still says it's on. Power door locks stop working. Car also wouldn't restart for the dealer to move it. Basically went full nuclear meltdown (and actually great timing!).

4. At that point I got a Case Manager with FCA (highly recommend you do this as well). Higher level engineers work with the dealer. They think they tracked it down to a faulty ABS module, which apparently other systems are connected to. They tried updating the software, that didn't work. They tried replacing it, that didn't work. They've been having issues just moving it around their shop, let alone test driving.

At this point it's been escalated further. Case Manager said FCA now knows of at least 3 other Compasses with the same issues. They're still not sure what's up, but their strongest theories right now are pinched wire, faulty ground, bad circuit board, or defective software (that's the scariest one). Whenever any one of those things is a factor, cars will do crazy, seemingly unrelated things. Hence what we're all seeing.

Call up Jeep. Get a case manager. They will pay for a rental since it's warranty work so don't settle for 2WD loaners from the dealer. This is serious stuff - potentially bordering on recall territory.

 

[Pajudaca]

This is how my issues started. It's not the ESS system - it's also not the Aux battery (they tried replacing mine twice). Here's my sequence of events for reference:

1. "ESS Unavailable Please Service" Light came on an hour into a highway drive. This was a Friday. Called and scheduled a dealer appointment for Wednesday since everything else seemed fine. By Monday this went away, but soon evolved to a full Check Engine light with every error known to man. As soon as this happened the power steering stopped working while my wife was driving. Dropped it at the dealer that night.

Dealer tested, said it was the Aux battery. Tried recharging it, that didn't solve it. Tried replacing it. Seemed fine.

2. Two days later, ESS light came back on, along with Check Engine again. Take it back into the dealer. They reach out to FCA. FCA goes radio silent on them for 2 business days before coming back "Oh yeah, we totally forgot there was a bad batch of Aux batteries. Try another one". So they put another one in.

3. We get the car back, take it on a 300 mile round trip journey. A day after that trip, the "ESS Unavailable Please Service" light comes back on. I take it to the dealer on my lunch break. A mile away from them, the whole Christmas tree of lights turn on the dash (Check Engine, Traction Control On, Traction Control Off - you name it). Power steering cuts out, 4WD cuts out. I pull it into the drop-off bay at the dealer, try to turn the car off but it won't initially. I finally get the engine to shut off but the dash still says it's on. Power door locks stop working. Car also wouldn't restart for the dealer to move it. Basically went full nuclear meltdown (and actually great timing!).

4. At that point I got a Case Manager with FCA (highly recommend you do this as well). Higher level engineers work with the dealer. They think they tracked it down to a faulty ABS module, which apparently other systems are connected to. They tried updating the software, that didn't work. They tried replacing it, that didn't work. They've been having issues just moving it around their shop, let alone test driving.

At this point it's been escalated further. Case Manager said FCA now knows of at least 3 other Compasses with the same issues. They're still not sure what's up, but their strongest theories right now are pinched wire, faulty ground, bad circuit board, or defective software (that's the scariest one). Whenever any one of those things is a factor, cars will do crazy, seemingly unrelated things. Hence what we're all seeing.

Call up Jeep. Get a case manager. They will pay for a rental since it's warranty work so don't settle for 2WD loaners from the dealer. This is serious stuff - potentially bordering on recall territory.

Hi!! Can you tell me how to get a case manager? My 2018 keep compas is doing this and my dealer advised me that they have never heard of this before. Actually the shop foreman advised it. Thy have replaced something n the door and now they want to emplacement the body control module. I think I need a case manager now.

 

[BrandoP71]

Hi!! Can you tell me how to get a case manager? My 2018 keep compas is doing this and my dealer advised me that they have never heard of this before. Actually the shop foreman advised it. Thy have replaced something n the door and now they want to emplacement the body control module. I think I need a case manager now.

1-866-932-3873 is the FCA Customer Care line. You should still be able to get someone if you call now. If it's identical or close to identical symptoms to mine, reference the Jeep Compass being serviced by Tri County Dodge Chrysler Jeep Ram in Limerick, PA.

If the car's out of your hands unfixed for more than a few days, they'll make your payment. You are also entitled to a rental (not just a loaner from the dealer). Just ask. Good luck!

 

[JeepCares]

Hi!! Can you tell me how to get a case manager? My 2018 keep compas is doing this and my dealer advised me that they have never heard of this before. Actually the shop foreman advised it. Thy have replaced something n the door and now they want to emplacement the body control module. I think I need a case manager now.

You can call our customer care centers as BrandoP71 has suggested or you can send our team a private message with additional details. From there we can work on getting you set up with a case specialist while you are working with your dealer.
Julie
Jeep Social Care Specialist

 

[Omega1x]

2018 Compass Trailhawk owner here. I have also gotten the "Service Stop Start System" error message on my DIC along with the warning light. Has happened on 2 separate occasions so far and I have had it less than a month. Both times so far have been in sub zero temps while remote starting it but the temp wouldn't cause a service warning light to pop on. I tried explaining this to my dealer's service department multiple times and finally today they actually listened to what I have to say. It is scheduled to go in Saturday to get checked out. Will update with what they have to say.

 

[Chris_84045]

2018 Compass Trailhawk owner here. I have also gotten the "Service Stop Start System" error message on my DIC along with the warning light. Has happened on 2 separate occasions so far and I have had it less than a month. Both times so far have been in sub zero temps while remote starting it but the temp wouldn't cause a service warning light to pop on. I tried explaining this to my dealer's service department multiple times and finally today they actually listened to what I have to say. It is scheduled to go in Saturday to get checked out. Will update with what they have to say.

After having mine for a month, I got the A warning light as well. ( Only maybe 20% of the time.) Dealer said it was a door latch sensor. They ordered the new part. Told me if it shows up and I want to use the system in the meantime to just try and open and shut the door again. Lol

 

[JeepCares]

2018 Compass Trailhawk owner here. I have also gotten the "Service Stop Start System" error message on my DIC along with the warning light. Has happened on 2 separate occasions so far and I have had it less than a month. Both times so far have been in sub zero temps while remote starting it but the temp wouldn't cause a service warning light to pop on. I tried explaining this to my dealer's service department multiple times and finally today they actually listened to what I have to say. It is scheduled to go in Saturday to get checked out. Will update with what they have to say.

Hi Omega1x,
We're glad you're working with your dealer on this, and would like to offer our assistance while you are there. Feel free to send us a private message with your VIN and additional details if this is something you are interested in.
Julie
Jeep Social Care Specialist

 

[RoXsTaR]

2018 Trailhawk, Same issue

I purchased my 2018 Compass Trailhawk on the 17th of February. The next day took it on a drive through town (50 degree day, btw), and stopped at a store. When I got back using the passive entry, it said something about a break-in attempt, but there was no one else in the lot to have tried. I used the fob to unlock and re-lock the car, and it wouldn't start by the push button. I tried locking the car via the fob again sitting inside, and then unlocking it, and again started the car. This was re-tried 2-3 times before the car started. Upon starting the (A!) Stop/Start message appeared as well. I drove it home, and parked it, being late on a Sunday my dealer was closed. The error cleared the next morning, and my dealer seemed to think it had something to do with the length I'd pressed the ignition button, but had no explanation for the error, but if it cleared, it shouldn't be an issue.

I had no further issues until this morning, when I Auto-started my car, because it was 20 or just under out. When I went to get in, the (A!) symbol was back again when I pressed the button to turn on the car from auto-start mode. I turned off the car, waited a few moments, and started it again. The error was still present, but the car operated normally. I then drove across town (7-10 miles) to work, parked, and turned off the car. I waited a few moments and attempted to start it again. All of my electronics turned on, but the engine didn't even click. I "turned off" the car, and tried again to manually start the car, and got the same results. After turning it off again, I got out, locked it, and attempted the Auto-start feature. The car acted normal, flashing the lights and honking the horn once, but it never started.

I got my dealer to give me a tow, and comparable 'loaner' while I wait, but I'm not feeling very good about my prospects for reliability reading others trouble with similar issues...

 

[Musclez]

I have to say the start stop is horrible. This “emissions savings” is malarkey. IMO they should had a setting so that once you shut it off it stays off. Darn thing almost killed me the other day. I slowed and stopped to a light, that turned to green rapidly the damn thing bucked like a mustang. Hopefully someone comes out with a module to eliminate this nonsense.

 

[ahs82Mike]

181906TR PCM flash
181905GQ TCM flash

Had the ! icon, now gone after flash updates.